Frequently Asked Questions
Can I shop without being a member?
Can I update my membership information?
I forgot my password, how can I change it?
In how many days will I receive a refund for my product?
Is there a return fee?
What are the product return conditions?
Do out-of-stock products come back?
What is the Average Cargo Delivery Time?
Is my credit card information stored?
When will my order invoice be sent?
How can I track the order status?
Can I make changes to my order?
Can I change the delivery address?
How many days will my products be shipped?
What should I pay attention to when receiving my parcel?
My cargo has not been delivered, what should I do?
My parcel was delivered incomplete, defective or incorrectly, what should I do?
My invoice was not delivered with my product, what should I do?